Terms of service
This website is operated by Urban Gent. Throughout these Terms & Conditions, the terms “we,” “us,” and “our” refer to Urban Gent. Urban Gent provides this website, including all information, tools, and services available from this site, subject to your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing a product from us, you engage in our “Services” and agree to be bound by these General Terms & Conditions (“Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the website, including but not limited to visitors, customers, merchants, and content contributors.
Please read these Terms carefully before using our website. By accessing any part of the website, you agree to be bound by these Terms. If you do not agree to all of the Terms, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.
§1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority according to the laws of your place of residence, or that you are the age of majority and have given consent for your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws (including but not limited to copyright laws).
Any violation of these Terms may result in immediate termination of your access to our Services.
§2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transmitted unencrypted over various networks. Payment information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
§3 – Product Information & Prices
We strive to display product images and descriptions as accurately as possible. However, we cannot guarantee that your device’s display of colours or details will be accurate.
Prices, promotions, and product availability are subject to change at any time without prior notice.
§4 – Shipping & Returns
All shipping terms and return conditions are described in our Shipping Policy and Return & Refund Policy.
Products may be shipped directly from suppliers or fulfillment partners. Delivery times may vary depending on destination, region, and carrier.
§5 – Orders & Payment
We reserve the right to refuse or cancel any order at our discretion (for example, in cases of suspected fraud, pricing errors, or stock limitations).
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.
§6 – Third-Party Services & Links
We are not responsible for third-party tools, websites, or content linked from our website.
Use of third-party services is at your own risk and subject to the terms and conditions of those third parties.
§7 – Comments & Feedback
Any ideas, suggestions, proposals, or other content submitted by you may be used by us without restriction, including editing, publishing, or distributing.
You agree that your submissions will not violate any third-party rights and will not contain unlawful, abusive, or harmful content.
§8 – Privacy & Data Protection
Your submission of personal data through the website is governed by our Privacy Policy, in accordance with the EU General Data Protection Regulation (GDPR).
§9 – Prohibited Use
You are prohibited from using the website or its content for:
- Any unlawful purpose
- Uploading or transmitting viruses or malicious code
- Collecting personal data of others without consent
- Infringing intellectual property rights
Any violation may result in immediate termination of your access to our Services.
§10 – Disclaimer of Warranties
We do not guarantee that the use of our Services will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as is” and “as available”, without any warranties of any kind, either express or implied.
§11 – Indemnification
You agree to indemnify and hold Urban Gent, its employees, partners, and affiliates harmless from any claim or demand arising from your breach of these Terms or violation of applicable laws or third-party rights.
§12 – Termination
These Terms remain effective unless terminated by either you or us.
We may terminate or suspend your access to the Service at any time without prior notice if you fail to comply with these Terms.
§13 – Entire Agreement
These Terms and any policies posted on this website constitute the entire agreement between you and Urban Gent and supersede any prior agreements or communications.
§14 – Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
§15 – Changes to the Terms
The most current version of the Terms & Conditions can always be reviewed on this page.
We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the website constitutes acceptance of those changes.
§16 – Contact
For questions regarding these Terms & Conditions, please contact us at: