Privacy policy

This Privacy Policy explains how Urban Gent (“we”, “us” or “our”) collects, uses and shares your personal data when you visit our website, use our services, shop via our online store, or otherwise interact with us.

By using our website, you agree to this Privacy Policy.

What Data We Collect

We collect the following types of personal data:

  • Contact details (name, address, telephone number, email)
  • Order details (products purchased, payment and shipping information)
  • Account details (login credentials, password)
  • Device and usage data via cookies and analytics tools

We may also receive personal data from third-party providers such as Shopify and payment service providers.

How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Sending updates and offers (only with your consent)
  • Preventing fraud and optimizing website performance

Cookies

We use cookies to improve your browsing experience and analyze website usage.
You can manage or disable cookies in your browser settings.

Disclosure of Personal Data

We may share your personal data with trusted service providers, such as:

  • Shopify
  • Payment service providers
  • Shipping and logistics companies

We do not sell your personal data.

Your Rights (EU Residents)

If you are located in the EU, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to certain types of data processing

To exercise your rights or if you have any questions, please contact us at:
📧 info.urbangent@gmail.com