Shipping policy
At Urban Gent, we want to make your shopping experience as pleasant and straightforward as possible. Below you will find all the important information about our shipping.
Free Shipping
We cover the shipping costs.
Free shipping is offered on all orders.
Processing Time
Orders placed before 11:00 PM (GMT) are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed on weekends or public holidays are processed on the next business day.
Shipping Time
Once your order has been shipped, the estimated delivery time is:
- 5–7 business days with standard shipping
Total Delivery Time
The total delivery time consists of:
Processing time (1–2 business days) + Shipping time (5–7 business days)
= Approximately 7–9 business days
Please note: Delivery times may vary depending on your country of residence. In some cases, customs clearance or delays with shipping providers may slightly extend delivery times.
Worldwide Shipping
We deliver to customers worldwide.
Customer Service
If you have any questions about your order or delivery, our customer service team is happy to assist you.
📧 Email: info.urbangent@gmail.com
🕘 Availability: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We strive to respond to all inquiries within 24 hours.